Is this how you look when you're trying to get through to someone else? Worse yet, is this how someone looks when they're trying to get through to you?

We have this misconception that because we "can" communicate, we actually "are" communicating. However, communication (and even more so effective listening) requires great skill to master.

I love what George Bernard Shaw says about communication. He writes, "The single biggest problem in communication is the illusion that it has actually occurred."