empathy

When the holiday season isn't so bright

When the holiday season isn't so bright

As we draw near to Christmas, I'm reminded that not all of us approach the holiday season in the same way.

For some people, the holiday season is a light at the end of a year-long tunnel that they look forward to with great anticipation. Friends and family --along with turkey and mistletoe "make the season's bright" -- as the old carol says.

For others, the light the holidays bring may be more like the light of an oncoming train that's about to hit.

How to become an effective listener (full webinar replay!)

How to become an effective listener (full webinar replay!)

Is this how you look when you're trying to get through to someone else? Worse yet, is this how someone looks when they're trying to get through to you?

We have this misconception that because we "can" communicate, we actually "are" communicating. However, communication (and even more so effective listening) requires great skill to master.

I love what George Bernard Shaw says about communication. He writes, "The single biggest problem in communication is the illusion that it has actually occurred."

Surprising statistics about reading and stress 📚

Surprising statistics about reading and stress 📚

You have probably heard it said; leaders are readers. I agree. Leaders are readers. If you are a leader and don't particularly like to read, let me tell you why this needs to change.

Recently, I came across an article that described the benefits of reading (based upon statistical studies) and was blown away by the impact that reading can have on a person. Here are a few highlights of the benefits of reading.